If you are contracting as an E.U. consumer, you may cancel a Contract at any time within 14 calendar days, beginning on the day after you received the product(s). You must notify us via email/letter and quote your order number in any communication. Notification by telephone is not sufficient. Customers outside the E.U. may cancel the order without any fees before the order is shipped. For customers outside the E. U. once the order is shipped if they refuse the order due to customs charges and return the order we will refund the order value less delivery charge and a repacking charge of 10% of the order value.
You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession.
Once the cancelled products are received by us, we will refund your debit or credit card or issue a cheque or bank transfer, within 14 days, for the full amount paid, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) less the collection charge we paid for the collection of the goods, if applicable.
Except in the case of faulty or misdescribed goods, if you do not return the goods in the required manner, as described above, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items delivered must be returned with the refund request. If you fail to comply with this obligation, we may have a right of action against you for compensation. If some parts are missing, we may be unable to accept the return or may make a deduction for missing parts.
When returning goods under the 14 day cooling off period, if the goods are not in a saleable condition or if the goods have been unnecessarily handled we reserve the right to offer only a partial refund.
A full statement of your legal rights under The Consumer Contracts Regulations may be obtained in the EUROPEAN COMMUNITIES (UNFAIR TERMS IN CONSUMER CONTRACTS) REGULATIONS, 1995.
If the goods supplied to you appear to have been damaged before receipt by you, then you should notify us via email, letter or web mail by logging into your account area within 72 hours of receipt. Failure to notify us within 72 hours of receipt will result in the determination that any physical damage occurred whilst in your care.
If you suspect that the goods are faulty, and wish to return them, you must contact us within 72 hours of discovering the fault and submit an RMA (Return Material Authorisation) request.. A RMA is an email from the buyer to the seller referencing the order number and confirming the buyers wish to return the goods. On receipt of this request we will issue you with an RMA number, this number must be referenced in the returns delivery paperwork. We may make suggestions that could resolve any issues or may suggest that you return the product to us for inspection. In the event of a return, we will examine the returned product and, if you are entitled, we will notify you of your options by email to either a repair, a replacement or a refund. We will usually process your elected repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair or replacement, or within 14 days of the day you opt for a refund for the defective product.
Due to the nature of the goods supplied, we recommend original packaging is used. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.
If on return your goods are found to be in working order, a no fault found fee will be charged. This will be either €50 or 10% of the sale value of the item, whichever value is highest.
Non EU customers who refuse the order due to customs charges and return the order will be refunded less delivery fees and a repacking charge of 10% of the order value.