Terms of service
Terms & Conditions
Ordering From Us
When you order goods and/or services from us, and we accept your order, you are entering into a contract with us for the purchase of the goods and/or the performance of the services. You must take particular care when providing us with your details to ensure that these are accurate and complete at the time of ordering. We will not be liable to remedy the results of any mistakes made when you enter personal details, such as address.
Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email confirming your order (the Order Confirmation). If the goods are not available we will contact you by telephone or email and offer you an alternative product or the option of cancelling your order.
When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
The description and price of goods you order will be as shown on our website at the time you place your order (unless we have made an error, as described in the Prices and Description section below).
After placing an order, you will receive an email from us acknowledging that we have received your order (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation (and, as stated above, performance will be subject to product availability and to other clauses in these terms and conditions). This dispatch email constitutes a formal acceptance of your order by us, both us as the seller and you as the buyer are obliged to fulfill these obligations under that binding contract.
Prices and Description
All Prices shown on the website are exclusive of delivery charges, unless otherwise stated .
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation (however, see below as regards price errors).
The total price for goods or services ordered, including delivery charges, will be displayed on the Website when you place your order. When you are paying by credit or debit card, payment will be taken at the time of placing your order and not when the order is dispatched.
Where payment is made by bank transfer, we shall not dispatch any goods until we receive cleared funds. No payment shall be deemed to have been received until we have received cleared funds.
It is always possible that, despite our best efforts, some of the goods listed on our Website may be incorrectly priced. We are under no obligation to provide any product to you at the incorrect price, even after we have sent you an Order Confirmation, if an error in our pricing is found. The price will be verified once your order is assembled.
If an error in our pricing is found, we’ll inform you as soon as possible by telephone or email and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods. If you do not confirm or cancel your order within 3 working days of notification we will assume that you wish to cancel your order and your order will be cancelled by us.
If an error has been made in the description of a product we may need to inform you of this and it may be necessary to cancel your order, unless you wish to purchase the product once you have been informed of the amended description.
In some cases it may be necessary for us to request further information from you in order to perform CNP (cardholder not present) payments received for the purpose of avoiding fraud. This is in the interest of all card holders. If you are unable to provide further information upon request, the order may be cancelled or the delivery address amended to the registered card address, at our discretion. In the unlikely event that we identify a transaction as potentially being fraudulent, we may have to cancel your order even though you have received an Order Confirmation. We will not be liable for any consequences of delay or cancellation related to this procedure.
Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. We will not be held liable for any goods lost in transit.
Delivery times as follows:
UK and Ireland: 2 working days (shipped with DPD)
European Union: 3 to 8 working days (shipped with DPD)
US and Canada: 3 to 7 working days (Shipped with FedEx)
Rest of the World: 3 to 10 working days (Shipped with FedEx)
Please ensure that you or someone who is authorised to sign for the goods on your behalf is available to take receipt of the goods. When accepting delivery please inspect the package for any visible signs of damage. If there is damage then you can either refuse the delivery or sign for the package as damaged.
The products will be at your risk from the time of delivery.
Cancellation and Returns
If you are contracting as an E.U. consumer, you may cancel a Contract at any time within 14 calendar days, beginning on the day after you received the product(s). You must notify us via email/letter and quote your order number in any communication. Notification by telephone is not sufficient. Customers outside the E.U. may cancel the order without any fees before the order is shipped. For customers outside the E. U. once the order is shipped if they refuse the order due to customs charges and return the order we will refund the order value less delivery charge and a repacking charge of 10% of the order value.
You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession.
Once the cancelled products are received by us, we will refund your debit or credit card or issue a cheque or bank transfer, within 14 days, for the full amount paid, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) less the collection charge we paid for the collection of the goods, if applicable.
Except in the case of faulty or misdescribed goods, if you do not return the goods in the required manner, as described above, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items delivered must be returned with the refund request. If you fail to comply with this obligation, we may have a right of action against you for compensation. If some parts are missing, we may be unable to accept the return or may make a deduction for missing parts.
When returning goods under the 14 day cooling off period, if the goods are not in a saleable condition or if the goods have been unnecessarily handled we reserve the right to offer only a partial refund.
A full statement of your legal rights under The Consumer Contracts Regulations may be obtained in the EUROPEAN COMMUNITIES (UNFAIR TERMS IN CONSUMER CONTRACTS) REGULATIONS, 1995.
If the goods supplied to you appear to have been damaged before receipt by you, then you should notify us via email, letter or web mail by logging into your account area within 72 hours of receipt. Failure to notify us within 72 hours of receipt will result in the determination that any physical damage occurred whilst in your care.
If you suspect that the goods are faulty, and wish to return them, you must contact us within 72 hours of discovering the fault and submit an RMA (Return Material Authorisation) request.. A RMA is an email from the buyer to the seller referencing the order number and confirming the buyers wish to return the goods. On receipt of this request we will issue you with an RMA number, this number must be referenced in the returns delivery paperwork. We may make suggestions that could resolve any issues or may suggest that you return the product to us for inspection. In the event of a return, we will examine the returned product and, if you are entitled, we will notify you of your options by email to either a repair, a replacement or a refund. We will usually process your elected repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair or replacement, or within 14 days of the day you opt for a refund for the defective product.
Due to the nature of the goods supplied, we recommend original packaging is used. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.
If on return your goods are found to be in working order, a no fault found fee will be charged. This will be either €50 or 10% of the sale value of the item, whichever value is highest.
Non EU customers who refuse the order due to customs charges and return the order will be refunded less delivery fees and a repacking charge of 10% of the order value.
All products that we supply are warranted free from defects for 36 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
Goods found by us to be defective during the warranty period will be repaired or replaced with an item of an equal or better performance and equal or better value at the time a return material authorisation (“RMA”) is generated. All products being returned under warranty must have been issued with a valid RMA number. Any goods received by us without a valid RMA number will be rejected and returned to sender at the sender”s expense. Otherwise the goods will be destroyed.
This warranty does not apply to any defect in the goods arising from normal wear and tear, wilful damage, accident, negligence by you or by any third party (e.g. not using a surge protector), use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated hot or corrosive environment), failure to follow the manufacturer’s instructions, or any alteration or repair carried out without the manufacturer’s approval. Normal wear and tear includes the fading of the colour black from the anodise coating due to reflected light within the lens and on the adjacent part of the heatsink.
If a product is repaired outside of the warranty period specified on your order, unless otherwise specified the warranty provided on any replacement parts is capped at a maximum of three months.
We use the industry standard security processes to protect our website and anyone who lawfully and in good faith accesses it. This technology and our policies are designed to safeguard your privacy from unauthorised access/improper use.
If you use links on our Website that lead you to external websites, we will have no control over the way your information will be processed. As other websites may handle your information in a different way, we recommend that you check the privacy policies of each website that you visit.
We aim to have the Website available at all times; however, you will appreciate that we cannot guarantee this or that the website will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; please note that the information appearing at the time of viewing may not always remain the same at the time you place your order.
The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.
You must not interfere with the working of our Website nor must you circumvent security on the Website, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, Website, router or any other internet connected device or service.
Where we have requested information from you in order to provide goods or services, you agree to provide us with accurate and complete information.
You authorise us to use, store or otherwise process your personal information in order to provide the goods or services to you and for marketing purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to third parties from time to time where this is required by law or in order to provide the goods or services to you. We do not pass on or sell your contact details to third parties.
You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
All copyright, design rights, patents, inventions, logos, business names, trade names, service marks and trademarks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to this Website and the goods and services (including information, content, material or data displayed on it) belong to us or our licensors and all such rights are reserved. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website unless expressly invited to do so.
Limits on our liability: We do not restrict our liability to you for personal injury or death arising as a result of our direct negligence, for fraud committed by us or for any other matter which it is unlawful to limit or exclude. We disclaim any and all liability to you for the supply of the goods and services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you (other than personal injury, death or the results of fraud or direct negligence), such liability is limited to the amount we have received from you in respect of such goods or services in respect of which the claim has arisen. We cannot accept any liability for any other loss, damage or expense, including any direct or indirect loss such as loss of profits, to you, howsoever arising.
Indirect or inconsequential losses: We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to goodwill, loss or damage to property and/or loss from claims of third parties arising out of the use of the Website or the goods or services or as a result of any failure of any goods purchased from us. From the time of dispatch, any goods that suffer loss or damage as a result of carriage are the responsibility of the chosen carriage service.
The Website: We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy. You agree that we will not be liable to you or to any third party for any losses arising from inability to access the website or part of the website or any technological failure that may prevent the completion of an order.
Force Majeure: We shall not be held liable for any failure or delay in delivering the goods or performing services where such failure arises as a result of any act or omission which is outside our reasonable control, such as an “act of God” or those of third parties.
Security Breaches: We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
Destruction of Goods: If we receive an item which has been issued with a genuine RMA number, but subsequently is tested and not found to be faulty, it is the customer’s duty to arrange carriage for return of the item to themselves. If carriage is not arranged within 90 days after the customer being made aware that no fault has been found we reserve the right to restock or destroy the returned item.
General Legal Terms
Changes to the Terms and Conditions: We may alter or vary the Terms and Conditions at any time. Any variations or updates to these Terms and Conditions will be published on our Website. You will be deemed to accept the latest version of the Terms and Conditions when you buy our goods or services.
Entire Agreement: This Agreement constitutes the entire agreement between you and us. No other terms, whether expressed or implied, shall form part of this Agreement. In the event of any conflict between these terms and conditions and any other term or provision, these terms and conditions shall prevail.
Invalidity: If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, we agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
Delays: No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
We are required by law to inform you that purchases can be conducted in English only and that no public filing requirements apply.